• Speak to the person in charge of getting invoices.
• Confirm that we have the correct contact information for them.
• Offer to resend the invoice.
  • Email or Snail mail?
• Offer a payment plan.

Be flexible and reasonable with the offer, but stick to it firmly.

• Ask them to double check their records.

Many 90+ day overdue invoices are caused by the home forgetting to inform us of changes, such as if the client moved out or is deceased. In this case, we need to adjust the invoice and resend it with updated charges.

Is an Adjustment Needed?

Make sure to get ALL of the following information:

• Last date of residency
• Final amount retained
• Refund provided to the family?

Tips

Board & Care homes can pay online, which is quicker and easier for them.

Just click invoice and make a payment.

Larger communities have to write a check.